Shipping & Delivery Policy

Information about our shipping methods, timeframes, and costs

Shipping Policy Information

CEOS Technologies is committed to providing reliable and efficient delivery of products to our customers throughout South Africa. This policy outlines our shipping methods, delivery timeframes, and associated costs.

Delivery Methods

We offer various shipping options to meet your needs, from standard to express delivery.

Delivery Timeframes

Estimated delivery times vary based on your location and the shipping method selected.

Order Tracking

Track your order in real-time through our customer portal or via the tracking number provided in your shipping confirmation.

Domestic Shipping (Within South Africa)

We offer the following shipping options for orders within South Africa:

International Shipping

For international orders, shipping methods, costs, and delivery times vary based on destination. Please contact our sales team for specific information regarding international shipping to your location.

Free Shipping

Orders over R10,000 qualify for free standard shipping within South Africa. Certain promotional periods may offer additional free shipping opportunities.

Order Processing Time

Most orders are processed within 1-2 business days after payment confirmation. Custom or large orders may require additional processing time, which will be communicated during the ordering process.

Please note that processing time is separate from shipping time. The total delivery timeframe includes both processing and shipping periods.

Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or regulatory requirements. These restrictions will be clearly indicated on the product page or during checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can also track your order through our customer portal by logging into your account.

Delivery Issues

In the event of delivery issues such as delays, damages, or missing items, please contact our customer service team immediately at online@ceos.co.za or call +27861 111 231.

Receiving Your Order

Upon delivery, please inspect all packages for any visible damage before accepting. If damage is noted, please document it with the delivery carrier and contact us immediately.

Changes to Orders

Once an order has been processed, changes to shipping address or shipping method may not be possible. Please contact our customer service team as soon as possible if you need to make changes to your order.